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CONTRACT DOCUMENT McFarland Door Manufacturing Co. Inc., Quote/confirmation document is our binding contract with our Customers. It is required of our customers to sign and date the document to bind any and all orders processed with us. A space is provided on McFarland Door Manufacturing Co. Inc., Quote/Confirmation document for our Customer's purchase order number, or you can provide your own purchase order form as long as it matches our form as accuracy of the quote order.
ORDER PLACEMENT Orders should go to the attention of the Quote Department. Orders may be phoned, faxed, mailed, or emailed. ORDERS ARE ENTERED INTO PRODUCTION UPON RECEIPT OF SIGNED MCFARLAND QUOTE/CONFIRMATION DOCUMENT. (Refer to Contract Document above)
QUOTATIONS Special door quotation requests should be submitted with all the necessary information, incliuding design, description sizes, etc. Normally, quotes will be returned within 2 or 3 working days. All quotes, unless otherwise noted, will be in effect for 30 days. If a door is ordered open and a customer is supplying his own glass, a template may be ordered. Please note: We do charge for templates. A drawing charge is normally included with all custom quotes.
ORDER CHANGES The ability to change an order in process will be determined by our Inside Sales Department. Changes such as glass will be made only if time allows and may result in order delay. Changes in wood type, model number and/or size will result in order delay and may increase cost.
CANCELLATIONS CANCELLATIONS WILL NOT BE ACCEPTED ON CUSTOM AND NON-INVENTORY DOORS AFTER 24 HOURS FROM RECEIPT OF ORDER. It is advisable that you confirm that order with your customer before submitting it to our order desk. Stock items canceled after shipment will be subject to minimum 15% restocking charge, $10.00 reboxing charge and any freight charges.
DEPOSITS/TERMS Those items not maintained in inventory and specialty doors (odd sizes, non-stock wood) will require a 50% deposit before we begin productin. Order will ship C.O.D. for the balance or will be billed on previously established terms, (see below for setting up an acct.).
SETTING UP AN ACCOUNT Ask us for a credit application and complete the credit application we send you in detail. Within 5 working days, credit terms will be established based upon credit information received and analyzed. All new accounts are required to make a 50% deposit until credit terms are established, thereafter: a 50% deposit will be required on all purchase orders quoted for those items not maintained in inventory and specialty doors (odd sizes, non-stock wood), (see deposits). Past due accounts will be subject to a 1 1/2% finance charge. New orders will not be entered until account is current. Lien information required upon request.
FREIGHT F.O.B. your destination via our delivery truck; otherwise Lakeview, Oregon via common carrier. All shipments are freight Collect. Shipping Department can assist in establishing an account with our preferred freight company with our current discount passsed on to you. Exceptions may be discussed with Credit Manager. All prepaid freight bills will be assessed an additional $25 fee.
FREIGHT CLAIMS DO NOT accept shipments which are damaged or have shortages without first noting discrepancies on freight companies Bill of Lading. If damage is found after opening shipment, immediately call carrier and have concealed damage claim report completed. Filing of claims with carrier must be done by person receiving shipment, however; we will supply shipping proof and documentation to you. All claims for shortages must be made within 5 days after receipt of goods.
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